EnhanceTV is a video resource centre available to Australian schools that have Screenrights licences. While we're not permitted by the Copyright Act to provide access to the general public (including parents and guardians), children at those institutions that have subscribed to EnhanceTV may be provided with accounts by their school. 

Subscribing schools can control how many students have accounts and also what videos those children can watch. Account administrators set the classification levels that children at each school year can play, or can restrict viewing to only those videos where a teacher has shared an encoded link with their students. Students are rarely provided with open access to EnhanceTV.

If you would like your child to access EnhanceTV we recommend you contact their school to find out if they have already been provided with a student account. If the institution does not already have a subscription we encourage them to sign up for a free school trial.

If your child has been told to watch a video on EnhanceTV they will need to log in with the authentication details they have been provided by email or via the school's single sign-on provider. 

If your child is having difficulty logging in you may need to help them reset their password, which will send further instructions to their school email account. It may be necessary to check the child's spam folder for that message. 

If your child continues to have difficulty logging in we first recommend contacting their school to confirm an account has been created for them. It an account has been created using the email address the child is trying to log in with, and is still having difficulty, please email us at help@enhancetv.com.au for further advice.

If your child sees an error message that says they are not permitted to watch a video, please ask your child if a video link has been provided by teacher or if the student has discovered the video independently. Schools control what videos children can watch by setting classification levels or providing link-only access. The school may need to change the access settings for the child to watch the video, if it's appropriate to do so.

If your child sees any other error please email us at help@enhancetv.com.au and we'll help diagnose and resolve the issue.

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